Privacy Policy

Who we are

Nest App Limited, trading as Patch Property, ("We") is committed to protecting and respecting your privacy. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Nest App Limited of 1 Queen Anne's Gate Building, 21 Dartmouth Street, London, SW1H 9BP. Company Registration Number: 08966299. Our nominated representative for the purpose of the Act is David Yalland. We provide this app to act as a facilitator in the search of your property. We are not estate agents ourselves. We aggregate results to find the best properties available to match your chosen search criteria and provide a platform to facilitate your interaction with your chosen estate agency.

Please read the following information very carefully in order to understand our practices in relation to our treatment of your personal data. If you have any questions please email us at hello@patchproperty.com

Data privacy principles

  • All personal data will be processed lawfully, fairly and in a transparent manner;
  • Personal data will only be collected for the specified, purposes outlined within "How we use your information" and will not be further processed in a manner that is incompatible with those purposes.
  • Personal data that we collect will be adequate, relevant and limited to what is necessary in relation to the purposes for which those data are processed. The information we collect is outlined in the section below "Personal information collected".
  • We will take all reasonable steps to ensure that personal data is accurate and, where necessary, kept up to date.
  • Personal data will be kept in a form that permits identification for no longer than is necessary for the purposes for which the personal data has been collected for processing.
  • We will hold and process personal data in a manner that ensures appropriate security. We outline this in the "how we store your personal data" section of this policy.

Introduction

This policy (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you via Patch Property App (referred to below as "this App"), or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using this App and any services we offer via this App, you are agreeing to be bound by this policy in respect of the information collected about you via this App.

In general, we use the information we collect about you to:

  • Provide you with the services and features you have requested
  • Improve the features and services we offer
  • Where you have consented to in your preferences within the app, keep you informed with information relevant to your interests.

Personal information collected

When you sign in to our App, you may be asked to provide certain information about yourself, including your name. We may also collect information about how you use this App including your searches and the properties and pages you look at. Collectively, we refer to this as "Your Information".

How we use your information

Your Information is used by us to provide you with the services on our App which you have requested. We may aggregate the information to identify patterns which we can use to develop, administer, support and improve our services and features.

We may use Your Information to contact you for your views on our services and to notify you occasionally about important changes or developments to this App or our services.

The following features, by their nature, require and make use of personally identifiable information:

Signing-In to the App

If you sign-in with us, we save the details you provide detailed in "How we store your personal data" and use them to enable us to personalise the service we offer to you.

Adding a Property to your Favourites

Our App helps you organise your property search by allowing you to save properties you are interested in to your "Favourites" section of the app. If you have signed-in to our App then we can identify properties you have saved. We may anonymously aggregate these details to indicate how many users have saved a particular property or identify other patterns, for our own internal analytical purposes, but we will not make available to third parties any personal data relating to which users have saved which properties.

Communicating with our Estate Agents

The properties listed on our App are associated with particular underlying estate agents and are provided to us by our content partner, Zoopla. Our App allows you to contact these estate agents either by calling them directly from the App or by using the chat functionality in the app. If you choose to chat with an agent they may receive your first and last name and in some cases your phone number where you have provided it. This information is provided solely to facilitate your requested communication with the agent. By using this functionality on our App you consent to us providing Your Information to the specific estate agent you have requested to contact.

How we store your personal data

The measures we use to keep your personal data safe and secure include: data encryption and digital signatures to ensure the continuing integrity of your data; firewalls, intrusion detection systems, 24/7 physical protection of facilities where your data is stored; background checks for personnel that access physical facilities; and strong security procedures across all service operations. We encrypt the transmission and storage of your personal data using the highest standards of security technologies and procedures.

Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you. We will retain Your Information for a reasonable period or for as long as is required by law.

Who has access to your information

We retain access to all personal information that we have collected from you. We do not share this information with any third parties, other than as laid out in the "Communicating with our Estate Agents" section above. We are not responsible for the privacy policies and practices of any of these estate agents, even if you access them using links from this App. If our business enters into a joint venture with or is sold to or merged with another business entity, Your Information may be disclosed to our new business partners or owners. If we offer or supply a service to you that is provided on our behalf by a third party we may have to pass Your Information to them in order to deliver the service. We will not otherwise disclose, sell or distribute Your Information to any third party without your permission unless we are required to do so by law.

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site (or other websites)

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website,

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.

Your rights

Once you have registered your details with us, you have certain rights.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at help@patchproperty.com. We will provide this information to you within 30 days, free of charge.

You have the right to request that the information we hold about you is erased, where there are no additional legal and/or regulatory requirements for us doing so. You have the right to request that any information we hold about you be provided to another company in a commonly used and machine-readable format, otherwise known as "data portability".

You have the right to ensure that your personal information is accurate and up to date, or where necessary rectified. Where you feel that your personal data is incorrect or inaccurate and should be updated, please contact help@patchproperty.com

You have the right to object or to restrict the processing of your information, for example for direct marketing purposes, and; you have the right to object to any decisions based on the automated processing of your personal data, including profiling.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact us

If you have any questions about the practices contained within this policy, please email help@patchproperty.com

If you wish to raise a complaint on how we have handled your personal data, you can contact us at help@patchproperty.com

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioners Office https://www.ico.org.uk/.

Get the Patch mobile app

Download our free app and access over 300,000 rental properties from your phone.