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Nest App Limited, trading as Patch Property, ("We") is committed to protecting and respecting your privacy. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Nest App Limited of 1 Queen Anne's Gate Building, 21 Dartmouth Street, London, SW1H 9BP. Company Registration Number: 08966299. Our nominated representative for the purpose of the Act is David Yalland. We provide this app to act as a facilitator in the search of your property. We are not estate agents ourselves. We aggregate results to find the best properties available to match your chosen search criteria and provide a platform to facilitate your interaction with your chosen estate agency.
Please read the following information very carefully in order to understand our practices in relation to our treatment of your personal data. If you have any questions please email us at firstname.lastname@example.org
In general, we use the information we collect about you to:
When you sign in to our App, you may be asked to provide certain information about yourself, including your name. We may also collect information about how you use this App including your searches and the properties and pages you look at. Collectively, we refer to this as "Your Information".
Your Information is used by us to provide you with the services on our App which you have requested. We may aggregate the information to identify patterns which we can use to develop, administer, support and improve our services and features.
We may use Your Information to contact you for your views on our services and to notify you occasionally about important changes or developments to this App or our services.
The following features, by their nature, require and make use of personally identifiable information:
If you sign-in with us, we save the details you provide detailed in "How we store your personal data" and use them to enable us to personalise the service we offer to you.
Our App helps you organise your property search by allowing you to save properties you are interested in to your "Favourites" section of the app. If you have signed-in to our App then we can identify properties you have saved. We may anonymously aggregate these details to indicate how many users have saved a particular property or identify other patterns, for our own internal analytical purposes, but we will not make available to third parties any personal data relating to which users have saved which properties.
The properties listed on our App are associated with particular underlying estate agents and are provided to us by our content partner, Zoopla. Our App allows you to contact these estate agents either by calling them directly from the App or by using the chat functionality in the app. If you choose to chat with an agent they may receive your first and last name and in some cases your phone number where you have provided it. This information is provided solely to facilitate your requested communication with the agent. By using this functionality on our App you consent to us providing Your Information to the specific estate agent you have requested to contact.
The measures we use to keep your personal data safe and secure include: data encryption and digital signatures to ensure the continuing integrity of your data; firewalls, intrusion detection systems, 24/7 physical protection of facilities where your data is stored; background checks for personnel that access physical facilities; and strong security procedures across all service operations. We encrypt the transmission and storage of your personal data using the highest standards of security technologies and procedures.
Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you. We will retain Your Information for a reasonable period or for as long as is required by law.
We retain access to all personal information that we have collected from you. We do not share this information with any third parties, other than as laid out in the "Communicating with our Estate Agents" section above. We are not responsible for the privacy policies and practices of any of these estate agents, even if you access them using links from this App. If our business enters into a joint venture with or is sold to or merged with another business entity, Your Information may be disclosed to our new business partners or owners. If we offer or supply a service to you that is provided on our behalf by a third party we may have to pass Your Information to them in order to deliver the service. We will not otherwise disclose, sell or distribute Your Information to any third party without your permission unless we are required to do so by law.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site (or other websites)
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website,
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.
Once you have registered your details with us, you have certain rights.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at email@example.com. We will provide this information to you within 30 days, free of charge.
You have the right to request that the information we hold about you is erased, where there are no additional legal and/or regulatory requirements for us doing so. You have the right to request that any information we hold about you be provided to another company in a commonly used and machine-readable format, otherwise known as "data portability".
You have the right to ensure that your personal information is accurate and up to date, or where necessary rectified. Where you feel that your personal data is incorrect or inaccurate and should be updated, please contact firstname.lastname@example.org
You have the right to object or to restrict the processing of your information, for example for direct marketing purposes, and; you have the right to object to any decisions based on the automated processing of your personal data, including profiling.
If you have any questions about the practices contained within this policy, please email email@example.com
If you wish to raise a complaint on how we have handled your personal data, you can contact us at firstname.lastname@example.org
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioners Office https://www.ico.org.uk/.
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